Frequently Asked Questions

Here are some answers to questions our users ask.

The Hold On Challenge is about timing how long you can hold on for, whether it’s from a bar, a plank, or a wall sit (or any other way you can think of!). Donate and then share your challenge with others and nominate a friend to participate next. Read more...

You don't have to sign up. If you want to take part in the challenge multiple times and fundraise alongside the challenge, signing up will make things much easier for you.

Signing up to the Hold On Challenge is easy (and free)! Sign up, and follow the simple steps to create your personalised profile page where you can receive donations, post updates, and share your challenge time as many times as you take part.

Money raised from the Hold On Challenge will support The Youth Impact Foundation and will help support youth mental health, leadership, and wellbeing. For more information, visit The Youth Impact Foundation’s website.

Participants

After you've logged in to your Hold On Challenge account, you will be directed to your profile page. Log in

All Hold On Challenge fundraising must be conducted through the Hold On Challenge website (holdonchallenge.com.au) to ensure your donors receive their tax receipts. By signing up on holdonchallenge.com.au, you are eligible to enter our fundraising competitions for a chance to win prizes, and receive fundraising tools and motivation to get the most out of your challenge.

If you'd like to receive donations, you'll need to sign up and create a (free) profile page. This profile page has a unique URL / link that you can share with family, friends and colleagues to encourage donations. We also have a number of fundraising resources to help you raise money.

On your profile page, people can make a donation through our secure payment form using a valid credit card, Apple Pay, Google Pay, or PayPal.

While we encourage all donations to be made online, we realize this isn't always possible. To make a donation with cash or cheque, please download and fill in our offline Donation Form.

Once you've filled in the form, please send the form and donation to:

The Youth Impact Foundation, 1.02 Waterloo Road,
Macquarie Park NSW, 2113

*Please make cheques payable to The Youth Impact Foundation and mail along with your Donation Form.

Please remember:

  • Offline donations can take up to 3 weeks to appear on your online profile page once they have been received by The Youth Impact Foundation.
  • Donor names or messages that are received with your offline donations are not published on your Hold On Challenge profile.
  • Offline donations will appear as one total on your profile page, so we recommend sending in all offline donations towards the end of the month.

Once we have received and processed your donations, we will update your profile page to reflect the submitted offline donations. You will also receive an email letting you know that your offline donations have been added.

If you've forgotten your password, please click here.

Once you have entered your registered email address, you will be emailed a link to reset your password. Make sure you enter your password accurately, as all passwords are case sensitive.

Your username is the email address you used during registration. Please email [email protected] if you cannot remember the email you registered with.

Absolutely! When signing up, check the box, “I don't live in Australia.”

Donors

Donations over AUD $2 are tax deductible. You will be issued an official donation receipt via email when you make a donation.

Receipts can be emailed to donors if email addresses are provided. Otherwise, your tax receipt will be mailed. Please ensure you enter your correct email and/or mailing address when donating.

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and PayPal for online donations.

For offline donations, we accept cash and cheques.

Security is an important priority for us and we are committed to protecting your privacy. We use the most up-to-date technology available to protect your personal details. To avoid the risk of computer fraud, your debit/credit card number is not stored in our system at any point in the payment process. Please see our pivacy policy for further information. All debit/credit card transactions are encrypted before transmission using 128 bit SSL encryption. Please click on the SSL Seal in the URL area of a participant or team profile page to verify our details.

Hold On Challenge uses iATS Payments to process donations. iATS provides payment processing products and services to over 10,000 non-profit organizations around the world. iATS draws on over 30 years of transaction processing experience to provide secure, simple and cost-effective services for all major credit cards and direct debit (ACH).

Yes. For credit card verification, you must enter your billing address exactly as it appears on your credit card statement.

Teams

To create a team, you need to be signed up to the Hold On Challenge as an individual participant first.

Once you’ve created your own profile, click the button on your profile page that says ‘Create a team and invite friends’ under the JOIN A TEAM box.

If this is a team for your workplace, select ‘Yes’ to ‘Is this a team for your workplace?’ Include your organisation name then click, Create Team.

If your team is for friends and family, check ‘No’ when asked ‘Is this team for your workplace?’ then click, Create Team.

You will be prompted to invite team members once you’ve created your team profile. Note that you must be signed up as an individual participant to be able to create a team.

After checking on the ‘Invite team members’ button, you will see a link to your team page to share under the ‘JOIN MY TEAM’ tab. Copy this link and share this with your friends, family or workmates.

When your friends, family or workmates click on the link, they will need to sign themselves up as an individual participant first. They will then be automatically added to your team.

If they are already signed up, they will need to log in and then they will be automatically added to your team.

The easiest way to join a team is via the unique team URL, which is located on the team profile page.

You can also search for the team under ‘JOIN A TEAM’. Once you have found your team, then select ‘Join Team’.

You can search for a team by name under ‘JOIN A TEAM’ on your individual profile page. You can also search for a team by name on the home page using the search function on the top right ‘Find a fundraiser or team’.

Some teams are set to private which means the team leader needs to accept your request before being able to join a team. Email us at [email protected] and we’ll send a friendly reminder to your team leader.

Organisation level is created by the Hold On Challenge team when you have two or more workplace teams. Please get in touch with us at [email protected] and we can set this up.

To become a workplace team, you need to select ‘Yes’ when asked ‘Is this a team for your workplace?’ when creating a team. If you need help, contact us via email at [email protected].

If your question is still unanswered,
please email: [email protected]